Delete your account

01Delete it in the app

This is the fastest route and takes effect straight away:

Open the OutRoute app and sign in.
Go to Profile and open the menu (the icon in the top corner).
Tap Delete account.
Confirm. Your account is deleted immediately and you are signed out.

02Or ask us by email

If you have uninstalled the app or cannot sign in, email us and we will delete the account for you:

Email: hello@outroute.co.in
Subject: Delete my OutRoute account
Send it from: The email address registered on the account. We use this to confirm the request is yours, and we may ask one further question to verify it before deleting anything.
How long: We acknowledge your request and complete it within thirty (30) days, usually much sooner.

03Before you delete

An account cannot be deleted while it holds a live booking, or hosts a Trip that other people have booked — deleting it would strand their money. Cancel or complete those first, then delete.

Deletion is immediate and cannot be undone. There is no grace period and no way to recover the account afterwards.

04What is deleted

Erased straight away, with no additional retention period:

Your profile — name, email address, phone number, date of birth, gender, location, bio and profile photo
Your sign-in identities and every active session, including the account at our authentication provider
Your posts and memories, and the photo files themselves are removed from our storage provider
Your comments and likes, on your own posts and on other people’s
Who you follow and who follows you, and any pending follow requests
Your push notification tokens and your notification feed
Your saved AI itineraries and any trip join requests you raised
Your membership of any trip, and any open trip you were hosting is retired

05What is kept, and why

A few records outlive the account, because they are not only about you. Your name is replaced with “Deleted User” wherever they appear:

Group chat messages you already sent — so the other trip members’ conversation stays readable. Retained for as long as that trip’s chat exists.
Expenses, expense splits and bookings — shared financial records. Removing them would rewrite other members’ balances and destroy the record behind any refund.
Trip activity statistics — kept only in aggregate, per trip and per day, not against you.
Server logs containing IP addresses and request details — kept for a short operational window, then discarded automatically.
Records we are legally required to keep — for tax, accounting or an active dispute. Retained for as long as that obligation lasts, then deleted.

06Deleting only some of your data

You do not have to delete your whole account to remove things. In the app you can delete an individual post or photo, a comment, a saved itinerary or an expense you created, and you can clear your profile photo, bio and location at any time from Profile › Edit profile.

To have specific data removed that you cannot delete yourself, email hello@outroute.co.in and tell us what you would like removed.

07More information

Sections 06 and 07 of our Privacy Policy set out data retention and your full rights, including access, correction and how to raise a grievance. Section 19 of our Terms of Use covers account deletion.

App: OutRoute
Developer: OutRoute Private Limited
Address: No. 157, 2nd Stage, Vijaynagar Badavane, Hassan – 573201, Karnataka, India